FAQ'S
1Will I need to pay for delivery?
Your delivery will be done at no additional costs.
2I want to return my order! What do I do?
You will have to contact us on 011 236 7813 alternatively email Africanbank@digitalplanet.co.za ,Terms & Conditions Apply.
3What happens if an item is missing from my shipment?
Contact us either by emailing Africanbank@digitalplanet.co.za or by calling us 011 236 7813 within 24 hours of the delivery having taken place. Please have your Order Number ready.
4What if you send me the wrong item?
If we have delivered the incorrect product , you can contact us on 011 236 7813 and we will arrange for the correct item to be delivered to you,Terms & Conditions Apply.
5Can I cancel my order after delivery?
Yes, you can by emailing us Africanbank@digitalplanet.co.za or calling us on 011 236 7813. Remember to quote your Order number or ID number as your reference number.
6Can I cancel my order before delivery?
Yes, you can by emailing us at Africanbank@digitalplanet.co.za or calling us on 011 236 7813. Remember to quote your Order number or ID number as your reference number.
7How long will orders take to arrive?
Office and Home deliveries are between 8am- 5pm Monday to Friday. Our delivery times are estimates and depending on the package weight, volume and the area you are based in as we service a wide range of areas and cannot guarantee exact delivery times.
8Can I add items on my existing order?
You can’t unfortunately add any items with existing orders. Should you wish to change your order, your existing order will have to be cancelled and a new order will have to be placed
9Can someone else accept delivery on my behalf?
Yes, someone else can accept delivery on your behalf, however we would need all of their details in advance (Name,Surname, contact number and copy of ID) sent to Digital Planet by emailing Africanbank@digitalplanet.co.za or by calling us on 011 236 7813. They will need to have all the above documentation handy for the driver to ensure your peace of mind :-)
10What if the arranged delivery date no longer suits me?